Planet Drugs Direct

Reviewed: 01/11/2010 by Penny Branly

Off the top

When first arriving on Planet Drugs Direct, I enjoyed the clean feel of the homepage. The categories of medications are listed across the top, so it is simple and easy to find what you are looking for. The site sells prescription and non-prescription medications, natural products and items for pet health. They offer both brand name and generic products. Unlike some online pharmacies, Planet Drugs Direct requires customers to send in their valid prescriptions if they are ordering prescription pharmaceuticals.

In operation since 2001, they are also a member of PharmacyChecker.com and are also a part of the Certified Canadian International Pharmacy Association (CIPA), so you can rest assured that they follow ethical and professional business practices.

Customer Relations

Orders can be placed by telephone, fax or through the website. If you have ordered items requiring a prescription, you must then fax, mail or upload your prescription.

If you encounter problems during the ordering process or your package doesn't arrive, you can reach customer service online, by fax, by mail or through their toll-free telephone numbers. Representatives are available Monday through Friday from 8:30 AM to 5:00 PM.

Shipping is free on all orders. Prescription orders will be shipped five business days after the receipt of your prescription. Order processing for non-prescription items is two business days. Packages should arrive between 7-14 business days.

In terms of a refund policy, it isn't clear what the terms are. The site claims that they cannot legally accept returns, but they also say that refunds are allowed. Speaking with a customer service representative might yield more information on this front.

Is the price right?

The prices you see here include shipping, costs, tax, and insurance, so the price you see is what you will be paying. If you happen to find a lower price on your preferred medication on another certified online pharmacy, Planet Drugs Direct will match that price.

What else will I find?

Apart from offering medications, Planet Drugs Direct also offer pet medications and natural products.

The natural items available are all manufactured by a New Zealand based company by the name of Good Health. The Good Health facilities are annually inspected by MedSafe New Zealand and are GMP (Good Manufacturing Practices) certified. The health supplements offered on this site include natural sleep aids, Coenzyme Q10, allergy and digestion products, and more.

If you are in need of pet health products, Planet Drugs Direct offers items for both cats and dogs, such as flea control, dewormers, allergy and pain meds and shampoos.

The site also offers health and drug articles and customers can subscribe to feeds that will alert them to site news.

The bottom line

With free shipping and a wide variety of products for sale, Planet Drugs Direct seems like a great choice if you are looking to save on medications. Not only will they match a lower price, but they make ordering simple and seem committed to their customers' health needs.

Store Facts

Available products	Prescription and Non-Prescription Medications
Available Languages	English
Support Telephone Number	(888) 791-3784
Online Live Support	No
BBB Rating	N/A
Payment Options	Credit Card, Personal Cheque
Accepted Credit Cards	Mastercard, Visa
Return Policy	It is illegal to return prescription medications, but the site claims that refunds are allowed.
Available Destinations	Global
Shipping Methods	Express Mail, USPS
Shipping Costs	Free
Delivery Time	Prescription items are shipped five days after receipt of prescription and should arrive in 7-14 days. Non-prescription items are shipped after two business days.

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