Vitamin World

Reviewed: 07/02/2009 by Penny Branly

Off the top

Vitamin World has approximately 400 stores across the USA, but if you don't have access to one of these stores, you can also procure their products from their website. Vitamin World offers a broad collection of categories, such as Sports Nutrition, Body-Building, Diet, Health & Wellness, Aromatherapy, Personal Care and Pet Care. The site is pretty easy to navigate. You can browse by category or use the search box to narrow down your search.

Customer Relations

If you have a specific question regarding a product, the site offers a toll-free number to call and business hours are quite extensive being 8am to 10pm Monday through Friday and from 9:00 am to 5:30am Eastern Standard Time on Saturdays. There is a different toll-free number for general questions and it's open 24/7. Customers may also e-mail the company with any questions they may have. Vitamin World also has a live support chat that is available 24 hours from Monday to Friday.

The Vitamin World guarantee lasts for a full year from the purchase date. If customers aren't completely happy with their Vitamin World products, they can simply send back the unused portion (at your own cost) including a short explanation for their dissatisfaction and they will be issued a refund for the unused portion of the product.

The shipping options were a little confusing, quite frankly. The site says that domestic shipments are shipped via UPS for only $1.95, but then it states that if you prefer, you can have your order shipped USPS for only $1.95. Faster shipping is available for an additional price. Orders are usually processed the same day, yet if the order comes in after 3pm, your order will be processed the following business day. All orders received on the weekend are processed Monday morning and shipped within 24 hours.

Is the price right?

Product prices seem to be quite reasonable. Vitamin World offers 20% to 50% discount off many of their products. There are also special prices for members and some Buy 1, Get 1 Free offers.

What else will I find?

Vitamin World offers a few nice extras, such as an e-mail newsletter containing specials and a section called HealthNotes, which contains plenty of articles on various health topics, health tools, vitamin guides, a diet finder, recipes and even an RX guide, which can help you choose supplements based on medications you are taking. They also have a rewards program for loyal customers.

The bottom line

Since Vitamin World has a chain of health stores nation-wide, it already has an established reputation in the industry. The site packs a punch with its product depth, but its production information leaves a bit to be desired. It doesn't list much about the products themselves above a very short paragraph on what the item is supposed to do. Although Vitamin World offers a vast amount of products at pretty decent prices, it would be nice to have a little more information on the products themselves.

Store Facts

Available products Vitamins and Herbal Supplements
Available Languages
Support Telephone Number (866) 667-8977
Online Live Support Yes
BBB Rating N/A
 
Payment Options
Accepted Credit Cards
Return Policy The money back guarantee lasts up to a year. Customer can return unused portion of the product with a written explanation and will receive a refund proportional to the unused portion of the product.
 
Available Destinations Global (except France and Germany)
Shipping Methods
Shipping Costs UPS is the preferred shipping carrier used within the continental US and costs $1.95.
UPS Next Day Air and 2nd Day Air are available at an additional charge.
International orders are shipped via Air Mail (charged by weight and destination plus a handling charge of $1.95)
Delivery Time 2-8 business days (Continental US)
1-3 weeks (International)

User Reviews

KostyaHor wrote:
Posted: 05/27/2017
40/100
KostyaHor wrote:
Posted: 04/14/2017
100/100
Terry wrote:
Posted: 07/06/2009
100/100
Super service. Wide selection of product.
Total comments: 3 - Average Score: 80.0 / 100

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